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Member Engagement

That Drives Action

Most AI answers questions. Otomo's AI gets things done.

Most AI answers questions.
Otomo's AI gets things done.

Otomo's AI gets things done.

AI voice and SMS that reaches every member in their language and moves them to complete the visit, the referral, and the care gap, while lowering your cost.

Closes care gaps and improves quality measures
Books appointments and coordinates referrals
24/7 voice and SMS in any language

Learn More

Yeah, I'd love to book my annual exam.

Skye

AI Outbound Agent

Outbound Call

Who we serve

Otomo serves any organization that pays for care and needs members to act on it.

Orchestrates precise patients engagements with high security standard, EMR integrations, and real time quality monitoring

Commercial Health Plans

Lift member engagement and care-gap closure to strengthen quality scores, while cutting contact-center cost.

Medicare & Medicaid MCOs

Reach members for wellness visits, screenings, and redetermination deadlines to protect access and improve performance.

Self-Insured Employers

Turn the benefits you already fund into care employees actually use, with native bilingual support for expat and multilingual staff.

Where

traditional member engagement

traditional engagement

falls short.

Stalled Action
Members get answers but never complete the visit, the referral, or the screening. Engagement without action leaves quality scores and utilization untouched.
Rising Service Costs
Traditional answering services can be expensive to maintain, especially when clinics pay high monthly fees without meaningful workflow improvement.
Care Gaps and Leakage
Missed preventive visits, dropped referrals, and skipped follow-ups become open gaps, referral leakage, and higher total cost of care.
Stalled Action
Members get answers but never complete the visit, the referral, or the screening. Engagement without action leaves quality scores and utilization untouched.
Rising Service Costs
Traditional answering services can be expensive to maintain, especially when clinics pay high monthly fees without meaningful workflow improvement.
Care Gaps and Leakage
Missed preventive visits, dropped referrals, and skipped follow-ups become open gaps, referral leakage, and higher total cost of care.
Stalled Action
Members get answers but never complete the visit, the referral, or the screening. Engagement without action leaves quality scores and utilization untouched.
Rising Service Costs
Traditional answering services can be expensive to maintain, especially when clinics pay high monthly fees without meaningful workflow improvement.
Care Gaps and Leakage
Missed preventive visits, dropped referrals, and skipped follow-ups become open gaps, referral leakage, and higher total cost of care.
Stalled Action
Members get answers but never complete the visit, the referral, or the screening. Engagement without action leaves quality scores and utilization untouched.
Rising Service Costs
Traditional answering services can be expensive to maintain, especially when clinics pay high monthly fees without meaningful workflow improvement.
Care Gaps and Leakage
Missed preventive visits, dropped referrals, and skipped follow-ups become open gaps, referral leakage, and higher total cost of care.

Stalled Action
Members get answers but never complete the visit, the referral, or the screening. Engagement without action leaves quality scores and utilization untouched.
Rising Service Costs
Traditional answering services can be expensive to maintain, especially when clinics pay high monthly fees without meaningful workflow improvement.
Care Gaps and Leakage
Missed preventive visits, dropped referrals, and skipped follow-ups become open gaps, referral leakage, and higher total cost of care.
Stalled Action
Members get answers but never complete the visit, the referral, or the screening. Engagement without action leaves quality scores and utilization untouched.
Rising Service Costs
Traditional answering services can be expensive to maintain, especially when clinics pay high monthly fees without meaningful workflow improvement.
Care Gaps and Leakage
Missed preventive visits, dropped referrals, and skipped follow-ups become open gaps, referral leakage, and higher total cost of care.
Stalled Action
Members get answers but never complete the visit, the referral, or the screening. Engagement without action leaves quality scores and utilization untouched.
Rising Service Costs
Traditional answering services can be expensive to maintain, especially when clinics pay high monthly fees without meaningful workflow improvement.
Care Gaps and Leakage
Missed preventive visits, dropped referrals, and skipped follow-ups become open gaps, referral leakage, and higher total cost of care.
Stalled Action
Members get answers but never complete the visit, the referral, or the screening. Engagement without action leaves quality scores and utilization untouched.
Rising Service Costs
Traditional answering services can be expensive to maintain, especially when clinics pay high monthly fees without meaningful workflow improvement.
Care Gaps and Leakage
Missed preventive visits, dropped referrals, and skipped follow-ups become open gaps, referral leakage, and higher total cost of care.

Stalled Action
Members get answers but never complete the visit, the referral, or the screening. Engagement without action leaves quality scores and utilization untouched.
Rising Service Costs
Traditional answering services can be expensive to maintain, especially when clinics pay high monthly fees without meaningful workflow improvement.
Care Gaps and Leakage
Missed preventive visits, dropped referrals, and skipped follow-ups become open gaps, referral leakage, and higher total cost of care.
Stalled Action
Members get answers but never complete the visit, the referral, or the screening. Engagement without action leaves quality scores and utilization untouched.
Rising Service Costs
Traditional answering services can be expensive to maintain, especially when clinics pay high monthly fees without meaningful workflow improvement.
Care Gaps and Leakage
Missed preventive visits, dropped referrals, and skipped follow-ups become open gaps, referral leakage, and higher total cost of care.
Stalled Action
Members get answers but never complete the visit, the referral, or the screening. Engagement without action leaves quality scores and utilization untouched.
Rising Service Costs
Traditional answering services can be expensive to maintain, especially when clinics pay high monthly fees without meaningful workflow improvement.
Care Gaps and Leakage
Missed preventive visits, dropped referrals, and skipped follow-ups become open gaps, referral leakage, and higher total cost of care.
Stalled Action
Members get answers but never complete the visit, the referral, or the screening. Engagement without action leaves quality scores and utilization untouched.
Rising Service Costs
Traditional answering services can be expensive to maintain, especially when clinics pay high monthly fees without meaningful workflow improvement.
Care Gaps and Leakage
Missed preventive visits, dropped referrals, and skipped follow-ups become open gaps, referral leakage, and higher total cost of care.

How it works

Step 1:

Reach Every Member

Otomo proactively contacts members by voice and SMS, in their language, on their schedule. No queue, no hold, no after-hours blackout.

Step 2:

Guide to Action

The agent doesn't stop at the answer. It books the visit, coordinates the referral, and drives the member toward the high-value action.

Step 3:

Close and Report

Every completion is logged and reportable: contact rates, bookings, and gap closure visible in real time.

Security

Where member engagement

meets

precision

and security.

Otomo meets HIPAA and SOC 2 requirements. Secure data handling, full conversation logging, audit trails, and real-time quality monitoring.

Orchestrates precise patients engagements with high security standard, EMR integrations, and real time quality monitoring

Trusted at scale

Proven in production,

across the

country.

Otomo's AI agents are live in real clinical operations in the US, handling thousands of interactions every day.

Orchestrates precise patients engagements with high security standard, EMR integrations, and real time quality monitoring

>100K

Engagements / Month

member & patient interactions handled every month

50+

Offices

Office locations running on Otomo's AI engagement

From spin-out to production

Your healthcare AI partner

Your AI partner

spun out of

MIT.

Otomo Health has been operational since summer 2025, went through delta v, MIT's largest startup accelerator, and was recognized by Poets&Quants as a 2025 Most Disruptive MBA Startup representing MIT Sloan.

Backed by leading investors

Value

Value in every dimension.

Financial

Lower contact-center cost, less referral leakage, stronger network utilization.

Clinical

Higher preventive-care participation and improved quality outcomes.

Experience

Faster service, simpler access, and availability around the clock.

FAQs

Frequently Asked

Questions

How do you improve benefit utilization?

What is the difference between inbound and outbound AI voice agents?

What is inbound and outbound?

How does AI help close care gaps and improve quality measures?

How does AI help close care gaps?

Can an AI voice agent actually book the appointment, not just remind members?

Can an AI agent actually book the visit?

What member interactions can AI voice agents automate?

What interactions can AI agents automate?

Is AI voice engagement HIPAA compliant and secure?

Is it HIPAA compliant and secure?

Does AI voice support multiple languages?

How does AI member engagement reduce administrative cost?

Does it reduce administrative cost?

How does Otomo integrate with our member and care-gap data?

How does it integrate with our data?

How quickly can Otomo go live?

Does Otomo work alongside our existing plan and administrator?

Does it work with our existing plan and administrator?

Member Engagement