SMS Terms

Last Updated: Effective November 11, 2026

Program. Otomo Health, Inc. (“Otomo”) sends text messages on behalf of healthcare practices that use our services (each a “Practice”) to patients and prospective patients who have agreed to receive them. Messages may include appointment reminders and confirmations, links to intake forms, reminders for care that is due, and replies to inquiries you submitted to the Practice. Otomo does not send marketing or promotional messages under this program. Messages are sent by Otomo on behalf of the Practice and will identify the Practice.

Consent. You agree to receive ongoing text messages by checking the text message consent on the Practice’s intake, booking, or inquiry forms. You may also ask our assistant, during a recorded call we handle on the Practice’s behalf, to text you specific information. In that case Otomo sends only that message, and it does not sign you up for ongoing texts. When you agree by phone, Otomo records the date, time, and the mobile number you agreed to be texted at and retains the call recording. Agreeing is not a condition of receiving care or of scheduling an appointment. Otomo records and retains your consent on behalf of the Practice.

Message frequency. Message frequency varies and depends on your appointments and your interactions with the Practice.

Cost. Message and data rates may apply. Contact your wireless carrier for details about your plan.

Opting out. Reply STOP to any message to stop receiving text messages from Otomo on behalf of that Practice. We also honor replies of CANCEL, END, QUIT, or UNSUBSCRIBE. You will receive one confirmation message and no further messages. You can also opt out by telling our assistant during a call or by contacting the Practice directly. Opting out does not affect your care.

Help. Reply HELP to any message, or email info@otomohealth.com, for assistance.

Carriers. Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device and is outside Otomo’s control.

Your information. Your mobile number and your consent records are used only to send the messages you agreed to receive and to honor STOP and HELP requests. Text messaging opt in data and consent will not be shared with any third parties, except with the Practice, on whose behalf we collect it, and with service providers that help us deliver messages, including messaging platform providers and telecommunications carriers, solely for that purpose. See our Patient Privacy Policy at www.otomohealth.com/legal/patient-privacy.

Health information. Otomo handles information in text messages as a business associate of the Practice under HIPAA. Standard text messaging is not an encrypted channel. Messages are limited to the information needed for their purpose, such as the provider name, appointment date and time, office location, or a link to a form.

Changes. We may update these SMS Terms from time to time. The effective date above shows when they were last revised.

Contact. Otomo Health, Inc., 1 Broadway, 14th Floor, Cambridge, MA 02142. info@otomohealth.com.