A nationwide teledermatology group used a Voice AI Agent platform to re-engage dormant patients and reduce revenue loss caused by manual, inconsistent follow-ups. By automating outbound outreach with natural, conversational AI and integrated scheduling, the practice reactivated inactive patients without adding staff. Within one week, the AI-driven campaign achieved a 12% reactivation rate—5× higher than baseline—cut outreach time by 50%, and eliminated the equivalent workload of three FTEs. The solution not only improved efficiency, but also delivered valuable insights into patient disengagement and created a scalable foundation for sustainable growth.

A specialty clinic in Wellesley, Massachusetts needed to rapidly build a patient base for a new physician, but manual outreach could not scale. By partnering with Otomo Health, the clinic automated patient re-engagement with AI-powered voice campaigns, reaching over 1,200 former patients and continuously optimizing messaging. Within three weeks, results were clear. Call completion rose from 18 percent to 27 percent, conversion tripled from 5 percent to 15 percent, and 69 new appointments were booked in the first month, saving hundreds of staff hours. Otomo turned outreach into a scalable, digital-first growth engine that boosted acquisition, reduced workload, and improved patient experience.

A leading Massachusetts ophthalmology group transformed patient engagement by replacing costly offshore call centers with Otomo’s AI-powered voice platform. Within 90 days, no-show rates dropped to 2.9 percent, a reduction of more than 50 percent that remained consistent over time. The practice also cut patient engagement staffing costs by 75 percent, detected 95 percent of potential reschedules early enough to refill appointments, and improved patient satisfaction. By combining conversational AI with real-time analytics, the group achieved fuller schedules, more efficient providers, and a scalable foundation for long-term growth.